Legal & Data Protection
We have updated our privacy notice to ensure we’re complying with new changes in data protection law. You can find out more about your rights, choices and how we use your information in our new Privacy Notice.
These rights include the ability to control your marketing preferences. You can tell us you no longer wish to continue receiving marketing information from us at any time. If you would like to update your contact preferences you can do this by logging into My Account and editing your ‘Contact Preferences’. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'Contact Us' tab on this page.
If you don’t have an account you can also unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing emails.
Please allow up to a week for this to be processed. If you have any other queries in relation to how your data is managed you can contact our Data Protection Officer at [email protected].
Terms & Conditions
1 IMPORTANT LEGAL NOTICE
2 INFORMATION ABOUT US
www.wallis.co.uk is operated by Debenhams Brands Ltd (‘Debenhams’) ("we" “us” “our”). We are a company registered in England and Wales under company number 13135555 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is [email protected].
3 CONCESSIONAIRE BRANDS
Where you place an order a third-party seller that sells Products on our site (a "Concessionaire Brand") Debenhams Brands Ltd (‘Debenhams’) acts as the Concessionaire Brand's disclosed agent and not as principal. This means the contract for the sale of such Products is made between you and the relevant Concessionaire Brand, and these terms and conditions apply to such Contracts. Other than concluding sales as a disclosed agent on the Concessionaire Brands’ behalf, we have no responsibility to you in respect of contracts made with any Concessionaire Brands and all references in the remainder of these terms and conditions to "we", "us" or "our" shall be deemed to refer to the relevant Concessionaire Brand where your order relates to Products offered or sold by such Concessionaire Brand or, alternatively, to Debenhams Brands Ltd (‘Debenhams’) where your order relates to Products offered or sold by Debenhams Brands Ltd (‘Debenhams’). The Concessionaire Brand company details can be found here https://www.debenhams.com/page/concessionaire-brands.
4.1 The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although we have made every effort to display and print the colours of the Products accurately, we cannot guarantee that your device or computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you. The Products may vary slightly from these images.
4.2 Whilst we take reasonable care to ensure accuracy, all sizing and measurements of Products detailed on our site are approximate. We cannot guarantee that all details are always accurate, complete, or error free.
4.3 All our Products are sold on the basis that they are suitable for domestic and private use only. As such, none of our Products are intended for use in connection with any business purpose.
4.4 Please note that Products on our site are not aimed at persons aged under 16 and may be unsuitable for persons under this age group.
5 PRODUCT AVAILABILITY
5.1 Some restrictions are placed on the extent to which we accept orders from specific countries. These restrictions can be found on our "Deliveries" page here.
5.2 If we are unable to accept your order, we will inform you of this and will not charge you for the Product(s). This may happen in circumstances, including (but not limited to) where the Product(s) is/are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the Product(s).
5.3 We may make changes to these Terms and Conditions from time to time. The Terms and Conditions that apply to your Contract will be those that are displayed on our site when you place your order.
6 YOUR STATUS
6.1 You may only purchase Products from us if:
(a) you are legally capable of entering into a binding contract with us;
(b) you are an authorised user of the credit or debit card or payment account (i.e. PayPal, Klarna or Clearpay used to pay for your order; and,
(c) you are placing an order for delivery in a country that we deliver to (please see our "Deliveries" page here for further information).
7 HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
7.1 Once you have placed your order, you should receive an e-mail from us acknowledging that we have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted or that a contract has been formed between you and us. All orders are subject to availability and acceptance by us (which we may refuse for any reason).
7.2 After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order we will confirm this to you by sending you a further e-mail (“Dispatch Confirmation”) confirming the Product is being processed ready for dispatch at which point the contract between you and us ("Contract") will be formed.
7.3 As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products or cancel this Contract under clause 11 of these Terms and Conditions or under our Returns & Refunds.
7.4 From time to time we may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.
7.5 These Terms and Conditions, and any Contract between us, are only in the English language. Please note that we may not necessarily keep a copy of your Contract. You should keep a copy of these Terms and Conditions and your order for future reference.
8.1 We will seek to fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into. Working Days excludes Sunday and Bank Holidays and Saturdays for some Concessionaire Brands.
8.2 If no one is available at your address to take delivery and the Products can not be posted through your letterbox or left in a safe place and/or if you do not collect the Products from an address notified to you by our carrier within the time period notified to you by our carrier at the time delivery is attempted, we may end the Contract and clause 11 will apply.
8.3 Delivery of your order will be complete when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
8.4 If you check out using your bank details, PayPal, or Apple Pay, you will own the Products once we have received payment in full. However, when you check-out using a payment instalment method, e.g. through a finance provider such as ZipPay, Klarna or Clearpay, then alternative terms will apply to you, further information on this is set out in clause 9 below.
8.5 Please note postcode restrictions apply. Delivery times and costs may be increased where the Products are shipped outside the UK. Check your eligibility here https://www.wallis.co.uk/page/delivery-details.html.
8.6 In addition, if you order Products from us for delivery to a destination outside the UK:
(a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;
(b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and
(c) please see our Returns & Refunds for details on returning any Products to us from a destination outside the UK.
9 PRICE AND PAYMENT
9.1 The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 9.5 below for what happens if we discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.
9.2 We can change the prices on our site at any time without notice, but changes will not affect orders which we have already accepted. However, if the rate of VAT changes after the date of your order, we will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
9.3 We accept payment by debit card, credit card, Apple Pay (iOS only), PayPal, ZipPay, Clearpay, Klarna and Laybuy (not available on App). We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.
9.4 You must pay for the Products (including all applicable delivery charges), and we will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you are using Clearpay, such payment will be subject to additional terms between you and Clearpay, available at https://www.clearpay.co.uk/en-GB/terms-of-service and these terms may specify when you will own the Products that you purchase in this way. For more information about how Clearpay will handle your personal data see their Privacy Notice, available https://www.clearpay.co.uk/en-GB/privacy-policy. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at https://www.klarna.com/uk/terms-and-conditions. See https://www.klarna.com/uk/customer-service for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Notice, available at https://www.klarna.com/uk/privacy-notice. If you are using Laybuy, such payment will be subject to additional terms between you and Laybuy, available at https://www.laybuy.com/uk/consumer-terms. For more information about how Laybuy will handle your personal data see their Privacy Notice, available https://www.laybuy.com/uk/privacy. If you are using ZipPay, such payment will be subject to additional terms between you and ZipPay, available at https://zip.co/uk/terms-conditions/ and these terms may specify when you will own the Products that you purchase in this way. For more information about how ZipPay will handle your personal data see their Privacy Notice, available here https://zip.co/uk/privacy-policy/.
9.5 It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We have the right to reject an order if we discover a pricing error. We will normally check prices before accepting your order and if the price is incorrect, we will try to contact you for your instructions before we accept your order. If we are unable to contact you, your order will be cancelled. If we accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, we may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
9.6 If you wish to apply a discount code or e-gift voucher code to your order, you must enter the relevant code during the online checkout process. Only one discount code and/or a maximum of five e-gift voucher codes, can be used per order and additional terms and conditions may apply in respect of each discount code. We reserve the right to decline to accept any discount or e-gift voucher code that is invalid for your order or that has expired.
10 YOUR RIGHT TO CANCEL THE CONTRACT
10.1 If you are a consumer in the UK or the European Union ("EU"), you have a legal right to cancel a Contract if you change your mind, until 14 days after you receive (or someone you nominate receives) the Product(s), unless the Products are split into several deliveries over different days, in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last Product which you ordered under the Contract which you wish to cancel. We are entitled to extend your period for cancellation at our discretion and you should review our Returns & Refunds from time to time for further information.
10.2 You are entitled to exercise your rights to cancel an order in respect of any one, or all Products from an order. Please see our Returns & Refunds for more details.
10.3 You may be entitled to a repair, replacement, or refund where you receive faulty Products, or your Products become faulty. Please let us know as soon as reasonably possible after becoming aware of a fault with your Product. For further information, please see our Returns & Refunds.
10.4 If you wish to cancel a Contract under clauses 8.1 to 8.3 above, please let us know within the timescales set out under those clauses. There are a few ways to contact us, you can:
Email us: [email protected].
WhatsApp us: +44 333 311 0802
Facebook us here https://www.facebook.com/Wallis/?locale=en_GB
Tweet us here https://twitter.com/wallisfashion?lang=en
Write to us via post: Debenhams Brands Ltd (‘Debenhams’), PO Box 553, Burnley, BB11 9GD.
You may use a copy of the cancellation form available, but you are not required to do so.
10.5 For full details on returns and items that are excluded from being returned, please see our Returns & Refunds.
10.6 If you cancel a Contract under clause 9.1 before you receive the Products, but after the Products have been dispatched to you, you must return them to us once received. You must send off the Products for return within 14 days of telling us that you wish to cancel the Contract. Please note there will be a cost of £1.99 for returning the Products to us (this cost is not appliable to Wallis Unlimited Customers). If you choose to return the Products using any method other than one of our nominated carriers (available via our UK returns service) you will remain responsible for the Products including for any loss or damage, until we receive them. Please see our Returns & Refunds for further information about how to return Products to us.
10.7 If you cancel your Contract under clause 10.1, we will:
(a) subject to clause 10.9, refund you the price you paid for the Products (minus the £1.99 cost for returning the Products). However, please note that we may reduce the value of your refund to reflect any reduction in the value of the Products if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
(b) refund some or all of charges you have paid for delivery of the Products to you on the basis that the maximum refund for delivery costs will be the least expensive delivery method we offer to your delivery destination; and
(c) make any refunds due to you by the method you used for payment:
(i) 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or
(ii) 14 days after you inform us of your decision to cancel the Contract.
10.8 Please see our Returns & Refunds for more information about returns and refunds.
10.9 If you wish to return any Product that you have purchased or if you wish to cancel an order for a Product after having used ZipPay, Clearpay, Klarna or Laybuy (a “buy now, pay later” service provider) to pay for the Product (assuming that you are entitled to do so in accordance with this Contract and/or our Returns Policy), we will notify the relevant service provider that you have cancelled or returned your items to us and the relevant service provider will process your full or partial refund as applicable, in accordance with its Terms and Conditions. Please note that different refund processing times may apply and you should review the applicable terms for your chosen service provider for further information.
10.10 You may also have additional rights to terminate Contract under applicable consumer laws.
11 OUR RIGHTS TO CANCEL THE CONTRACT
11.1 We may end the Contract at any time by writing to you if:
(a) you do not make any payment to us when it is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
(c) you do not, within a reasonable time, allow us to deliver the Products to you, or you are unavailable to receive delivery.
(d) if the Products you have ordered are no longer available.
11.2 We may also end the Contract in the circumstances set out in clause 9.5.
11.3 If we end the Contract in any of the situations set out in clause 11.1 or 11.2, we will refund any money you have paid in advance for the Products we have not provided but we may deduct or charge you reasonable compensation for the costs we will incur as a result of your breaking the Contract.
12 FAULTY PRODUCTS
12.1 If you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these Terms and Conditions will affect your legal rights in relation to Products that are faulty or defective.
12.2 If you consider that any Product we have supplied is faulty or mis-described, please notify us using the contact details set out in clause 10.4.
12.3 If you discover that your Product is faulty, we may request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.
13 OUR LIABILITY
13.1 If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.
13.2 Please note that we only provide our site and Products for domestic and private use. You agree not to use our site or any of our Products for any commercial, business or resale purposes, and we have no liability to you for any loss of any business of yours and will not provide VAT invoices for your purchases. If you are not a consumer, you must obtain our prior written consent to purchase Products from our site.
13.3 If you are not a consumer, we:
(a) exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it, to the fullest extent permitted by law;
(b) will not be liable for:
(i) loss of profits, sales, business, or revenue;
(ii) business interruption;
(iii) loss of anticipated savings;
(iv) loss of business opportunity, goodwill or reputation;
(v) waste of management or office time;
(vi) any indirect or consequential loss or damage; or
(vii) any liability or obligation we may have under any applicable consumer rights laws.
13.4 However, we do not in any way exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or for breach of your legal rights as a consumer in relation to the Product(s). Nothing in these Terms and Conditions shall affect or limit your rights as a consumer under applicable laws in the jurisdiction in which you are a resident.
13.5 Finally, please be aware that the security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. As such, we do not guarantee the security or confidentiality of any electronic communications. In addition, we shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem.
14 EVENTS OUTSIDE OUR CONTROL
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our reasonable control, including any event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation):
(a) strikes, lock-outs or other industrial action.
(b) epidemic or pandemic or government actions arising from such epidemic or pandemic.
(c) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(d) fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster.
(e) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(f) impossibility of the use of public or private telecommunications networks.
(g) the acts, decrees, legislation, regulations or restrictions of any government.
(hereinafter referred to as an “Event Outside Our Control”).
14.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
14.3 You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 10.4.
15 INTELLECTUAL PROPERTY RIGHTS
All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.
16 AFTER-SALES SERVICE
16.1 You can contact us with any questions, comments, complaints, or requests regarding these Terms and Conditions or our Products, using the details set out in the Contact Us section at clause 10.4 above.
16.2 If you are not satisfied with how we have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.
17 17 WALLIS UNLIMITED
17.1 This clause 17 will apply if you have chosen to subscribe to Wallis Unlimited..
17.2 Wallis Unlimited. will entitle you to benefits such as:
(a) unlimited UK next day delivery, (or unlimited standard delivery where next day delivery is not possible);
(b) unlimited next day collection; and
(c) free returns.
For full details of Wallis Unlimited., please click here https://www.wallis.co.uk/unlimited-next-day-delivery/WADELIVERYPASS.html.
17.3 Term -
(a) Wallis Unlimited. membership is valid for 12 months from the date of purchase and shall automatically expire without the need for further action from either party. After your Wallis Unlimited. membership expires, you may apply again for a Wallis Unlimited. membership if we are offering such Wallis Unlimited. memberships at that time. If you do so, you will be asked to pay the applicable annual membership fee at the time. If you do not wish to do so, your membership shall expire at the end of its current period.
(a) Wallis Unlimited. memberships are only available to individuals residing in the UK, who have a registered Wallis customer account. You must be logged in to your customer account to use Wallis Unlimited.
17.5 Postal address – Wallis Unlimited. is only available for delivery to UK addresses. Please note postcode restrictions apply. Check your eligibility here https://www.wallis.co.uk/page/delivery-details.html. The Wallis Unlimited. service in the following areas may take 3–5 working days (rather than “next day”): Channel Islands, Highlands & Islands of Scotland, Shetlands.
(a) The annual price of Wallis Unlimited. is as stated on our Website. However, we reserve the right to adjust this price from time to time. Please check our site for applicable prices at any time.
17.7 Cancellation – You have a legal right to cancel your contract for Wallis Unlimited. membership if you change your mind, until 14 days after the date on which the contract is entered into. However you will lose your right to cancel your Wallis Unlimited. membership if you make use of the Wallis Unlimited. benefits within this time.
17.8 Orders – you must place your orders for any Products in accordance with Wallis's next day delivery timescales. These timescales may vary from time to time and are set out on our Website from time to time.
17.9 Discount Restrictions – Wallis Unlimited. can be used in conjunction with any other offer or promotion by Wallis.
17.10 Delivery - Wallis reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge.
17.12 Personal use only - Wallis Unlimited. is for personal use only and you must not use either account for the benefit of any other person.
17.13 Delays outside of our control – Wallis will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from an Event Outside of Our Control.
17.14 Termination - We may in our sole discretion decide to terminate your Wallis Unlimited. membership and you will be given a pro-rated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms and Conditions or any applicable law, involves fraud or misuse, or is harmful to Wallis's interests or the interests of other users.
18 PROMOTION TERMS AND CONDITIONS
Official Wallis promotion codes entitle you to an offer on your online order from www.wallis.co.uk . To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of Debenhams Brands Ltd (‘Debenhams’) and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on www.wallis.co.uk for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.
19 OTHER NOTICEOTHER IMPORTANT TERMS
19.1 If we have to contact you, we will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. We may also contact you by reply on any social media platform page that you have used to contact us. When we refer in these Terms and Conditions to "in writing", this includes e-mail.
19.2 We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.
19.3 You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.
19.4 The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
19.5 We may use subcontractors in performing our obligations under this Contract.
19.6 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
19.7 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
19.9 Please note that these Terms and Conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.
19.10 In respect of any dispute or claim relating to a Contract, if you are a consumer you and we both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and we both submit to the exclusive jurisdiction of the courts of England and Wales.
Terms Of Website Use
Information about us
https://www.wallis.co.uk/ is a site operated by Debenhams Brands Ltd (‘Debenhams’). We are a limited company registered in England and Wales under company number 13135555 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61.
Other applicable terms
Access to our site
Your account and password
If you know or suspect that anyone other than you knows your user identification code or password or any other piece of information provided as part of our security procedures, you must promptly notify us at [email protected].
Your use of our site
• in any way that breaches any applicable local, national or international law, regulation or code of practice;
• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• in any way that infringes any intellectual property right or right to privacy; and/or
• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation to any person.
On the website, we make available products that are sold to you by us or, alternatively, by a third party retailer (a “Concessionaire Brand”). We may from time to time provide interactive services to you on our site if a product is sold by us or a Concessionaire Brand. For example, We may allow you to leave reviews of our products (subject to our content standards set out below). Use of any of our interactive services by a minor is subject to the consent of their parent or guardian. By submitting any content (“User Content”) to our site or through our interactive services, you agree that We shall have a non-exclusive, perpetual, royalty-free, worldwide right and licence to use, reproduce, distribute and make available such content on our site and in our marketing materials. Any User Content you post to our site will be considered non-confidential and non-proprietary.
We may, from time to time, if we consider it appropriate, moderate any content that you provide through the interactive service provided on our site. However, we are under no obligation to do so. Moderation may be carried out automatically and/or manually, by us or by a third party on our behalf. Any content posted on our site by users through any interactive service does not necessarily reflect the opinions, views, values or ideals of Debenhams Brands Ltd (‘Debenhams’) or our personnel. We are not responsible, or liable to you or any third party, for the content or accuracy of any User Content provided by any third parties.
You must ensure that any and all information and material which you post to our site (“User Content”) and use of any interactive services associated with it complies with following standards. User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted. Product reviews will only be accepted from genuine, verified purchasers in the correct language for the relevant website and will not be accepted from our employees. You are solely responsible for securing and backing up your content. User Content must not:
• contain any material which is defamatory of any person, obscene, offensive, hateful, malicious or inflammatory or which promotes violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• infringe any intellectual property right of any other person;
• be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
• be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
• disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any other person. In the case of product reviews, you may include your first name and location in your review, but should not include any other personal information;
• be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
• give the impression that it emanates from us, if this is not the case;
• advocate, promote or assist any illegal activity or unlawful act; or
• contain any advertising or promote any goods or services or links to other websites.
We will determine, in our discretion, whether there has been a breach of these content standards through your use of our site. When a breach of these content standards has occurred, we may take such action as we deem appropriate and reserve the right to reject publication of any such User Content or delete such User Content from our site.
Viruses, hacking and other offences
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Intellectual property rights
All intellectual property rights in our site, its entire content, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof) are owned by us and our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
Our trade marks are registered
The word “Wallis” and the logos incorporating this word and/or our other logos displayed on our site are trade marks of Debenhams Brands Ltd (‘Debenhams’) (or its licensors). You are not permitted to use these trade marks without our approval, unless they are part of any material you are using as permitted above. All other names, logos, products and service names, designs, and slogans on our site are the trade marks of their respective owners.
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and We are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely and any reliance you place on such information is at your own risk. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although We make reasonable efforts to update the information on our site, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability in respect of your use of our site
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which are set out in the Terms and Conditions of Sale which can be found here.
If you are a business user you must obtain our prior written consent to purchase products from our site, and:
• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it;
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of or inability to use our site, or use of or reliance on any content displayed on our site; and
• We will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation;
• waste of management or office time;
• any indirect or consequential loss or damage.
If you are a consumer user, please note that We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and We have no liability to you for any loss of any business of yours (including but not limited to the types of loss and damage excluded in respect of business users set out in the paragraph above).
The security of communications sent over the internet (including by e-mail) is subject to many factors outside of our control. We do not guarantee the security or confidentiality of any electronic communications. We shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your internet service provider or any other similar problem. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We have no control over those websites and will not be liable for any loss or damage that may arise from your use of them.
Linking to our site
You may link pages of our site to your personal social media accounts where social media sharing plug-ins are available on our site, however we may withdraw such permission at any time and you agree to remove any link where we request that you do so. Any other linking to our site is prohibited without our prior written consent. You must not establish a link to our site:
• in a way that is not fair or legal or which damages our reputation or takes advantage of it;
• in such a way as to suggest any form of association, approval or endorsement on our part where none exists;
• on a website that is not owned by you; or
• in any website that includes unlawful or fraudulent content, has any unlawful or fraudulent purpose or effect or breaches the content standards set out above.
You must not frame our site on any other site or create a link to any part of our site other than the home page without our prior written consent. We reserve the right to withdraw linking permission without notice.
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only. Such links should not be interpreted as endorsement by us of those linked websites or any information or products contained on them. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Waiver and Severability
If you wish to contact us in respect of our site, please contact us at cust[email protected].. Thank you for visiting our site.
You get 28 days to return your items starting from the day you receive your order.
Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear over your own underwear and keep the seal intact.
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
Received a faulty item?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, to help us get this fixed for you ASAP, when you first contact us please include the following information; Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. The product name and code can be found on your order confirmation email. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
Wallis is operated by Debenhams Brands Ltd (‘Debenhams’)
Here at Debenhams Brands Ltd (‘Debenhams’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by Debenhams. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It also applies to the extent that someone has nominated you through our "refer a friend" function or purchased an e-gift card on your behalf. It covers:
• The personal data we collect
• How we collect your data
• How we use your data
• Marketing preferences, adverts and cookies
• Links to other websites and third parties
• How we share your data
• Your rights
• Changes to this privacy notice
• How to contact us
Who is Debenhams
Here at Debenhams, we’re taking a fresh approach to the modern-day, online department store. Offering must-have collections and everyday essentials for Women, Men and Kids; there’s something for everyone to explore, own and love. With big name brands just waiting to be discovered, expect the best in Fashion, Beauty and Home, delivered to your door.
Debenhams operates the following brands:
• Dorothy Perkin
In this privacy notice, such brands shall be referred to as the “affiliated group companies”, and references to an “affiliated group company” shall be to an individual brand.
Debenhams.com Online Limited, of 49-51 Dale Street, Manchester M1 2HF (referred to as “Debenhams”, “we”, “us” and/or “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.debenhams.com website (the “website”) and Debenhams app (the “app”). Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice.
On the website, we make available products that are sold to you by us or, alternatively, by a third party retailer (a “Concessionaire Brand”). In relation to products that are sold by a Concessionaire Brand, the relevant Concessionaire Brand will be responsible for your order. We will tell you on our website if a product is sold by a Concessionaire Brand and provide you with the name of the Concessionaire Brand. Our privacy notice explains what personal data we share with the Concessionaire Brands in order to ensure they are able to fulfil their obligations to you.
Our commitment to you
We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.
We will only collect and use your personal data for the following purposes, to:
• fulfil your order(s)
• fulfil orders made on your behalf (e.g. e-gift card orders)
• communicate with you following a "refer a friend" nomination
• keep you up to date with the latest offers and trends
• give you a better shopping experience
• help us to make our marketing more relevant to you and your interests
• improve our services
• meet our legal responsibilities
How we keep your data safe and secure
We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.
We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.
In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.
The personal data we collect
Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.
While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.
The following groups of personal data are collected:
• Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
• Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media).
• Financial Data includes information such as: payment card details and bank account.
• Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number/reference, subtotal, title, currency, discounts, shipping (including tracking information, order status), number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, information relating to returns, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
• Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
• Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
• Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, eblogs and other communication data; loyalty programme activities; and details of any other Debenhams products and services used by you.
• Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products you have ordered from us). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
How we collect your data
We may collect personal data about you in the following ways:
• Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:
• Create an account or purchase products on our website;
• Subscribe to our newsletter, discussion boards, social media sites or create wish lists;
• Enter a competition;
• Join a Debenhams loyalty programme;
• Complete a voluntary market research survey;
• Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
• Use the “refer a friend” function on our website; or
• When you log in to our website via social media.
• Third parties – we may receive personal data about you from various third parties, including:
o Identity and Contact data from another individual when they purchase an e-gift card for you or use the "refer a friend" function on our website;
o Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.
o Technical Data from affiliate networks through whom you have accessed our website;
o Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;
o Identity and Contact data from third parties, including organisations (including law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction;
o Contact, Financial and Transaction Data from providers of technical, payment and delivery services; and
o Identity, Contact and Transaction Data from Concessionaire Brands who will be responsible for your contract and fulfilling your order if you purchase a product from one or more of the Concessionaire Brands on our website (so that we can, for example, carry out invoice reconciliation, receive updates on the status of the order, and assist with dealing with any complaints or issues with the products purchased).
How we use your data
The legal basis for processing your personal data
We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.
We will only collect personal data from you when:
• we have your consent to do so (including, in respect of direct marketing, where you have not chosen to opt-out of such marketing); or
• we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or
• the processing is in our legitimate interests and not overridden by your rights, or
• we have a legal obligation to collect or disclose personal data from you.
Uses made of your personal data
Your personal data is used by Dorothy Perkins to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Type of data
Lawful basis for processing including basis of legitimate interest
To create an account and register you as a new customer (either directly or via social media).
(1) To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and
(2) To protect our customers, boohoo group companies and website from fraud and theft, which involves automated decision making to assist such fraud prevention and detection
(1) Performance of a contract with you
(2) For automated decision making we consider that fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services and in the legitimate interest of the public as whole due to the impact of fraud on the consumer market; we also consider it a necessary element of entering into a contract with you that we are able to verify your identity and prevent fraud.
(1) To manage our relationship with you, including: providing you with any information, products and services that you request from us(or that has been requested on your behalf through our "refer a friend" function);
(2) notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.
(2) Performance of a contract with you
To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.
Where you have decided to enter into a competition or event, for the performance of a contract with you
Where you purchase products from one of the Concessionaire Brands, to enable the relevant Concessionaire Brand to fulfil their order with you (for example, to deliver the products, deal with collection and returns and/or any issues or complaints you may have in relation to the products).
Legitimate interests (necessary for the Concessionaire Brand to perform their contract with you)
Where you purchase products from one of the Concessionaire Brands, to enable us to keep up-to-date with your order status and track your order, receive proof of delivery for products shipped to you, provide you with tracking information and to perform invoice reconciliation.
Legitimate interests (necessary for the Concessionaire Brand to perform their contract with you and for us to assist you with any queries)
To assist with any queries or complaints you may have, including where you have purchased products from the Concessionaire Brands.
Identity . Contact . Transaction
(1) Performance of a contract with you (when you buy products or services from us)
(2) Legitimate interests (when you buy products or services from a Concessionaire Brand, this is necessary for the Concessionaire Brand to perform their contract with you)
To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency.
Identity . Contact . Profile . Technical . Transaction . Marketing and Communications
To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.
Identity . Contact . Profile . Usage . Marketing and Communications . Technical
To use data analytics to: improve our website and our affiliated group companies’ websites, products, services, marketing, customer relationships and experiences; and for market research, statistical and survey purposes.
Technical . Usage
To recommend our products, services, discounts and offers and any products, services, discounts and offers provided by our affiliated group companies, that may be of interest to you, including to send you such information by email, post or SMS.
Identity . Contact . Technical . Usage . Profile . Marketing and Communications
Consent (we always give you the choice of whether or not you wish to receive marketing communications from us (for example by providing opportunities to opt-out of receiving marketing from us).
To inform or remind you by email of any task carried out via our website or our affiliated group companies’ websites which remains uncompleted, such as incomplete orders or abandoned baskets.
Identity . Contact . Usage
Consent (by providing the opportunity to opt-out of receiving such reminders from us).
To process and deliver your e-gift card orders including taking payment and communicating with you and/or the nominated recipient if delivered to another person.
Identity . Contact . Financial . Transaction
Performance of a contract with you
We may disclose your information to other companies in connection with any merger, acquisition, insolvency situation or otherwise, in which case we will only disclose your information so far as is necessary.
Identity . Contact . Profile . Usage . Marketing and Communications . Technical
Legitimate interest (we have a legitimate interest in processing your information in connection with any mergers, acquisitions or reorganisation of our business, in which case some of your information may be shared with a prospective buyer or otherwise but only so far as is strictly necessary for the purposes of such sale or administration).
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.
If you have any questions about how Debenhams use any of your personal data, please contact our Data Protection Officer at [email protected].
How long we keep your data for
We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.
Marketing preferences, adverts and cookies
Marketing - your preferences
We and our affiliated group companies may send you marketing communications and promotional offers:
• if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing;
• by email if you have signed up for email newsletters;
• if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below).
We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you (including products and offers by our affiliated group companies).
From time to time we may also include with your order, inserts advertising goods, services or offers from our affiliated group companies or third-party companies that you may be interested in.
In respect of third party marketing communications, we will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes. A “third party” is any party which is not Debenhams or an affiliated group company of Debenhams.
You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us or any of our affiliated group companies (or any third party, if applicable) at any time:
• you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
• You may also unsubscribe by contacting customer services at [email protected] and confirming to them your preferences to opt-out.
We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.
We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target Debenhams banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.
Our use of analytics and targeted advertising tools
We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Content Square, Adroll, Responsys, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.
If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.
Links to other websites and third parties
Our website may include links to and from the websites of our partner networks, Concessionaire Brands, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.
How we share your data
We may disclose and share your personal data with the parties set out below:
• where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;
• to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
• to Concessionaire Brands, who require your personal data in order to perform their contract with you if you purchase their products on our website (as set out in the ‘How we use your data’ section above). When you purchase Concessionaire Brand products from our website, we only transmit to the relevant Concessionaire Brand the personal data they require in order to fulfil their contract to you. Please note that the Concessionaire Brands have their own privacy policies and we do not accept any responsibility or liability for these policies nor their data processing practices;
• third party service providers that we engage to provide IT systems and software, and to host our website;
• third party service providers that we engage to deliver goods you have ordered and to manage any returns;
• third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
• analytics and search engine providers that assist us in the improvement and optimisation of our website;
• affiliate networks through whom you have accessed our website;
• to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
• to protect our customers, Debenhams group companies and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with other Debenhams group companies and with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that the other Debenhams group companies and these third parties may retain a record of the information that we provide to them for this purpose;
• we may share your personal data with Ravelin and/or Risk Guardian and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. If personal data is provided to Ravelin, Ravelin will also use this personal data to improve its service and machine learning to improve its automated processing. A copy of Ravelin's privacy notice can be found at: https://www.ravelin.com/privacy-policy-new which explains how Ravelin will use your personal data for these purposes;
• we may further share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
• to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
Your data and countries outside of the UK
The personal data we collect from you may be transferred to, and stored at, destinations outside the UK using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the UK who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.
Whenever we transfer personal data outside the UK, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. We will be able to transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data. More information can be found here: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-transfers-after-uk-exit/. Otherwise, we may use specific contractual clauses approved for use in the UK which give personal data the same protection as it has in in the UK. More information about this is available here https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-transfers-after-uk-exit/sccs-after-transition-period/.
Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the UK.
You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:
• request access to your personal data
• request correction of your personal data
• request erasure of your personal data
• request restriction of processing of your personal data
• request the transfer of your personal data
• object to processing of your personal data
• request human intervention for automated decision making
• withdraw your consent to process your personal data
Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at [email protected].
Request access to your personal data
You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.
Request correction of your personal data
You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your accountand updating your details directly, or by emailing us at [email protected]. In certain circumstances we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data
This enables you to request that Debenhams delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Request restriction of processing of your personal data
You have a right to ask Debenhams to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.
Request the transfer of your personal data
You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.
Object to processing of your personal data
You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.
Request human intervention for automated decision making and profiling
You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.
Withdrawal of consent
You have the right to withdraw previously given consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed-up our response.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
Right to lodge a complaint
If you have any concerns or complaints regarding the way in which we process your data, please email us directly at [email protected]. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the data protection regulator in the UK (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.
Changes to this privacy notice
From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.
How to contact us
We welcome feedback and are happy to answer any questions you may have about your data.
This privacy notice was last updated on 15th of May 2023
Debenhams Brands Limited,
Registered Company Number: 13135555,
UK VAT Number: 185 4874 61