You should be able to find the answers to most of your questions quickly and easily from here. Just click on a topic or look in Frequently Asked Questions.
If you can't find the answer to your question, click here to contact Customer Services.
Follow these simple steps to start shopping at Wallis:
CREATE YOUR ACCOUNT
You will need to create an account in order to shop with us. This will only take a minute and once set up you'll be able to:
Check out faster
Save frequent addresses
Request a Return
Just click on Log In to fill in your details.
1. If you know what you're looking for, start shopping by selecting the product category links: eg. CLOTHING, SHOES, ACCESSORIES. You can also shop our latest products through the NEW IN category link, or our seasonal COLLECTIONS and weekly FEATURES. If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box on the homepage.
2. Once you have found an item you want to buy, select your size, the quantity you want and click on the 'ADD TO BAG' button.
3. You can then either click on the 'CONTINUE SHOPPING' button, or review the items in your shopping bag by clicking on 'GO TO CHECKOUT'.
4. If you're happy with the items in your shopping bag, click 'CONTINUE TO CHECKOUT' to complete your order. You will be able to use the 'REMOVE THIS ITEM' button to remove products from your basket if you change your mind.
Shipping guides and costs
Free standard shipping on all orders! Enter code FREEUSA at checkout
|STANDARD SHIPPING TIMES||TRACKED & FASTER SHIPPING TIMES||STANDARD COSTS UNDER $30||STANDARD COSTS OVER $30||TRACKED & FASTER COSTS|
|UNITED STATES OF AMERICA||5-10 working days when ordered before noon (EST).||Up to 4 working days when ordered before noon (EST).||$10 shipping charge.||Free shipping charge.||$30 shipping charge|
Standard: $10USD Flat rate
Tracked & Faster: $30USD Flat rate
We aim to deliver orders placed before 12pm (EST) within 5-10 working days following the date of your order has been placed. Please note that Saturday and Sunday are not classed as working days. Shipping to Alaska, Hawaii and US Territories can take up to 14 working days. All orders are shipped from the UK and are subject to checking by US customs that may affect the delivery time. Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information.
Standard shipping is available over the Christmas period, but please note that UK Bank holidays are not classified as delivery days. Customers are advised to check the estimated delivery day displayed at the checkout for updated delivery times.
Please note, no changes can be made to the shipping address after the order has been placed.
At this time we are unable to ship to APO Addresses.
USPS or US Courier Shipping
Your order may be shipped by either the United States Postal Service (USPS) or by a US courier. Depending on your area, most orders will be shipped by USPS so the parcel will be recieved with your regular mail. If you are not home when the shipment is made, a notice card will be left by the postal service to advise on how and where your shipping can be collected.
Larger orders will be shipped by courier who will attempt to ship the goods three times or leave with a neighbor. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange reciept of the goods. A signiture is required for larger shippings but not for the smaller USPS shippings.
Track your order
If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present. Most parcels will reach their destination within two weeks, however, some destinations may require additional time allowed for parcels to arrive.
If your tracking number begins with 1550, please click here to track your parcel.
If your tracking number begins with an E, please click here to track your parcel.
As most parcels will reach their destination within two weeks, we are unable to queary your parcel before this time. If this time has passed and you have still not recieved your parcel, please click here to contact Customer Services.
Unfortunately, we are unable to offer order tracking on standard international delivery at this time. However, when we despatch your order, we will send you an email to confirm this.
Price and payment options
We accept American Express, Visa, Maestro, MasterCard and PayPal.
If you have paid on your credit card you will only be charged once the goods have been shipped to the shipping address provided by you. We will email you to confirm shipment.
If you have paid via your PayPal account, transactions are charged at the time the goods are ordered, when you click on the confirm and pay option. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to the original method of payment.
Please see www.paypal.com for information on PayPal payments.
Prices are subject to change without notice. All prices are exclusive of shipping charges and sales tax (if applicable). The total cost of the order is the price of the products ordered plus the shipping charge. Please note, all orders are shipped from the UK. As such, customers will be responsible for paying any applicable sales tax, import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations
Credit Card Validation
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
Verified by Visa and MasterCard SecureCode - Online shopping made safer
Wallis is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.
Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.
If your bank or card issuer is already part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.
If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.
Online Proctection Benefits
How it works
When you reach the checkout process at Wallis (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new password once your card issuer has confirmed your identity, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.
Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewelry, or swimwear, if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.
You should be able to find the answers to most of your questions quickly and easily by looking in Frequently Asked Questions.
Placing an order to be delivered to US
We’ve recently launched a new site for our US customers. You will now only be able to place orders to be delivered to US from this new site. You will no longer be able to place orders to be delivered to the US from the UK site. Click here to select your site.
If you are an existing registered customer you will be able to log-in to this new site using your existing username and password. Unfortunately, you will only be able to access information about your previous orders placed on the UK site from the My Account section of that site.
Returning an order
If you are a French/German/French or German/US customer looking to organise a return from a recent order on our UK site please log-in to the UK site and click on Request a Return from My Account.