|STANDARD SHIPPING TIMES||TRACKED & FASTER SHIPPING TIMES||STANDARD COSTS UNDER $30||STANDARD COSTS OVER $30||TRACKED & FASTER SHIPPING COSTS|
|UNITED STATES OF AMERICA||5-10 working days.||4-5 working days.||$10 shipping charge.||Free shipping charge.||$30 shipping charge.|
Standard: $10USD Flat rate.
Tracked and Faster: $30USD Flat rate.
We aim to deliver within 5-10 working days following the date of your order has been placed. Please note that Saturday and Sunday are not classed as working days. Shipping to Alaska, Hawaii and US Territories can take up to 14 working days. All orders are shipped from the UK and are subject to checking by US customs that may affect the delivery time. Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information.
Please note that UK Bank holidays are not classified as delivery days. Customers are advised to check the estimated delivery day displayed at the checkout for updated delivery times.
UK Bank Holidays 2013:
25 December - Christmas Day
26 December - Boxing Day
UK Bank Holidays 2014:
1 January - New Years Day
18 April - Good Friday
21 April - Easter Monday
5 May - Early May Bank Holiday
26 May - Spring Bank Holiday
25 August - Summer Bank Holiday
25 December - Christmas Day
26 December - Boxing Day
Please note, no changes can be made to the shipping address after the order has been placed.
At this time we are unable to ship to APO Addresses.
USPS or US courier deliveries
Your order may be shipped by either the United States Postal Service (USPS) or by a US courier. Depending on your area, most orders will be shipped by USPS so the parcel will be recieved with your regular mail. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how and where your delivery can be collected.
Larger orders will be shipped by courier who will attempt to ship the goods three times or leave with a neighbor. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange reciept of the goods. A signiture is required for larger deliveries but not for the smaller USPS deliveries.
Track your order
If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present. Most parcels will reach their destination within two weeks, however, some destinations may require additional time allowed for parcels to arrive.
If your tracking number begins with 1550, please click here to track your parcel.
If your tracking number begins with an E, please click here to track your parcel.
As most parcels will reach their destination within two weeks, we are unable to queary your parcel before this time. If this time has passed and you have still not recieved your parcel, please click here to contact Customer Services.
Unfortunately, we are unable to offer order tracking on standard international delivery at this time. However, when we despatch your order, we will send you an email to confirm this.
We guarantee to refund any item you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.
In the interests of hygiene we do not offer refunds on pierced jewelry or swimwear if the hygiene seal has been removed unless they are of unsatisfactory quality or unfit for purpose. Please note that items must be returned with all of the barcode tags intact.
All returns must be made by post. Unfortunately we do not currently offer refunds or exchanges in stores on items which have been bought from Wallisfashion.com.
Returns by Mail
To return an item, please log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. You are required to return unwanted orders at your own cost.
Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the returns label came with your original order. Peel off the label, stick it to the parcel and take it to your local United States Postal Service office for mailing. Please remember to ask the USPS for a Certificate of Mailing and retain it for your reference - without this we cannot refund any money if we do not receive the returned items. Then simply post your parcel with your unwanted items to us so that we receive it within 14 days of shipping.
You can log in to your account here.
The refund will be processed once your goods are received into our warehouse. Please note, all returns by mail are currently processed by our UK warehouse. Please allow 28 days from the day the parcel is posted for your refund to be processed. Customers will need to return unwanted items to: Spectrum for Arcadia, Leeds Distribution Centre, Hudson Road, Leeds, LS9 7DN at their own cost. It may take 2-3 working days for the refunds to show in your account after the goods have been received. Each item returned is refunded separately, and will show on your statement as a refund/credit from Wallisfashion.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, zip code and new card details.
Please note that returns by post cannot be accepted without a valid Returns Authorization Number. You will be unable to get a Returns Authorization Number from the Website if more than 14 Days has passed since you received the items. If you experience any difficulties with the online returns process please click here to contact us.
Types of returns
Returning goods bought as special offers
If you return a single item bought as part of a multi-buy discount offer (for example "buy 2 for $40.00") you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased in the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.
Returning goods which are of unsatisfactory quality or unfit for purpose
You can return these items to us using the returns label and following the process outlined under "Returns by Mail". Currently all returns are processed by our UK warehouse. Customers will need to return unwanted items to: Spectrum For Arcadia, Leeds Distribution Centre, Hudson Road, Leeds, LS9 7DN at their own cost.
Please ensure you return the goods as soon as possible, giving the reason for your return. We will examine the goods following reciept and if we find goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).
Refunding the delivery charge
If we have made a mistake on an item we have sent to you or it is faulty, damaged, of unsatisfactory quality, we will refund the delivery charges you have paid to recieve that item unless it was sent to you with other items which you are not returning.
Details of the returns procedure will also be sent to you with your order.